Support

At Mr. James Casino, customer support is designed to be simple and reassuring. Whether you have a question about your account, a pending withdrawal, or bonus eligibility, our team is ready to help and to make the next steps clear.

Live chat — the quickest route

Live chat is the fastest way to get an answer. In most cases, you’ll be connected to an agent within a few minutes, and complex issues are escalated instantly so you don’t repeat yourself. Use live chat for urgent matters like login problems, bonus clarifications, or transaction checks.

Email support you can rely on

If your issue needs attachments or a detailed review, email us at support@mrjamescasino.uk. Typical response times are within 12–24 hours, and you’ll get a clear, documented reply that you can refer back to. To speed things up, include your full name, account ID, date and amount of the transaction, and screenshots if available.

Need phone support or a callback?

Phone lines aren’t listed directly on the site, but if you prefer to speak by phone we can arrange a callback. Send a request through live chat or email with your preferred callback window, and the team will do its best to schedule a same-day call during business hours.

Quick answers in the Help Center and FAQs

Before contacting support, check the Help Center and FAQ section for instant solutions to common questions—password resets, deposit and withdrawal steps, bonus terms and wagering requirements, and game rules are all covered. These pages are updated regularly so you may find the answer in seconds.

Expert help for account, payments, and gameplay

Our support staff are trained across account issues, payments, and gameplay. They can guide you through deposits and withdrawals using Bank Transfer, MasterCard, Neosurf, Visa, or uPayCard, and handle questions in EUR or GBP. Agents work to resolve problems promptly and clearly, and they’ll tell you exactly what’s needed for verifications or dispute resolution.

How to get the fastest resolution

When you contact us, include your account name, registered email, transaction ID (if relevant), and any screenshots. That helps us diagnose and fix things faster. We treat every enquiry with respect and privacy, and we aim to turn a frustrating moment into a quick, helpful outcome.

We’re here to help — reach out via live chat or email anytime and a friendly member of the team will assist you.